FAQ

Frequently Asked Questions

Got questions? We've got answers. If you can't find what you're looking for, feel free to contact our team directly.

Orders & Shipping

Do you ship within the UAE?

Yes! We ship across all Emirates in the UAE. Most orders are delivered within 2–5 business days depending on your location.

Do you offer international shipping?

Currently, we primarily serve customers within the UAE. Please contact us if you're enquiring about international delivery.

How can I track my order?

Once your order is dispatched, you'll receive a confirmation email with a tracking number. You can use this to track your delivery in real time.

What are your delivery charges?

Delivery charges vary depending on your location and order size. Final shipping costs are shown at checkout before you complete your purchase.

Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, simply contact us within 30 days of receiving your order and we'll arrange a return or exchange.

How do I return an item?

Contact our support team at sales@dezako.ae or call +971 544 961 997 to initiate a return. Please have your order number ready.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item. You'll be notified by email once the refund is issued.

Products

Are your products covered by a warranty?

Yes. All products sold by Dezako come with a local UAE warranty. Warranty terms vary by product – please check the individual product page for details.

Are the products genuine / authentic?

Absolutely. We only source products from verified, reputable suppliers to ensure you receive genuine, high-quality items every time.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment options available at checkout. All transactions are encrypted and secure.

Is my payment information safe?

Yes. Our store uses industry-standard SSL encryption and a secure checkout to protect your payment details at all times.

Account & Support

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders, save your details, and enjoy a faster checkout experience in the future.